Terms of Service

Agreement to Terms

By accessing or using the Josephine's Soul Food website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Use the website to transmit harmful code or interfere with its operation
• Reproduce, duplicate, copy, sell, or exploit any portion of the website without our express permission
• Use automated systems or software to extract data from the website

Online Orders

When placing orders through our website:

• Accuracy: You are responsible for providing accurate order and delivery information. We are not responsible for orders that cannot be fulfilled due to incorrect information.
• Pricing: All prices are listed in US dollars and are subject to change without notice. Prices do not include applicable taxes or delivery fees, which will be calculated at checkout.
• Availability: Menu items are subject to availability. We reserve the right to limit quantities or refuse orders at our discretion.
• Order Confirmation: An order is not confirmed until you receive a confirmation email or notification from us.

Payment Terms

Payment is required at the time of order. We accept major credit cards and other payment methods as indicated on our website. All payment information is processed securely through our third-party payment processor.

By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the full amount of your order.

Delivery and Pickup

• Delivery: Delivery is available within our designated service areas. Delivery times are estimates and may vary based on order volume, weather, and other factors.
• Pickup: Orders for pickup must be collected at our restaurant location within a reasonable time of the scheduled pickup time.
• Acceptance: Someone must be available to accept delivery orders. We are not responsible for orders left unattended or orders that cannot be delivered due to inaccessibility.

Refunds and Cancellations

Once an order is submitted and confirmed, it may not be possible to cancel or modify it. If you have concerns about your order, please contact us immediately at (419) 242-6666.

Refunds may be issued at our discretion for quality issues or order errors. Please report any issues within 24 hours of receiving your order.

Catering Services

Catering orders are subject to additional terms and conditions, including deposit requirements, minimum order amounts, and cancellation policies. These will be provided when you request a catering quote.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Josephine's Soul Food or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Josephine's Soul Food shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or services.

Our total liability for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the relevant order.

Indemnification

You agree to indemnify and hold harmless Josephine's Soul Food, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

Contact Us

If you have questions about these Terms of Service, please contact us at: